Message from Jerry Plush Concerning Recent Denial of Service Attack
(6 votes)
Loading ...To our valued Webster Bank customers,
I am pleased to report to you that our website and mobile services are accessible and fully functional following a period from Tuesday through Wednesday, when many of you could not access our website. This condition was due to extremely high-volume internet traffic from thousands of anonymous sources that blocked our customers’ access to our website. This flood of traffic, commonly known as a distributed denial of service (DdOS) attack, was intended to keep our customers from accessing online and mobile banking services. You are probably aware that other U.S. banks have been similarly targeted in recent weeks.
I apologize for the inconvenience that this caused you. Also, I want to assure you that there was no breach of data on Webster systems and that your account and information remained safe throughout the attack. We are working with law enforcement agencies and other banks that have experienced similar attacks to apprehend those who are responsible.
We appreciate the trust that you have placed in us, and we work diligently every day to earn it. To the extent that this attack caused you to miss deadlines for online bill payments or fund transfers and incur late fees or penalties, Webster will waive or reimburse fees and penalties. For further assistance, please call our Customer Care Center at 1.800.325.2424 or visit one of our branches.
There is no higher priority than the safety and security of your accounts. We are committed to serving your banking needs with the best customer service in our marketplace. Thank you for placing your trust in us.
Sincerely,
Gerald P. Plush
President and Chief Operating Officer
Webster Bank
Equal Housing Lender
4 Responses to “Message from Jerry Plush Concerning Recent Denial of Service Attack”
To Whom It May Concern,
We are responding on the above letter from Mr. Plush and want to let you know that we are still unable to connect to Webster Bank on-line. We live it italy and it is VERY NECESSARY that we have access. Please let us know when we can expect full on-line service, as according to the letter it states that your website and mobile services are accessible and fully functional. Sadly, this is not the case.
Regards,
Marco and Joan Caiani
Hi Marco & Joan,
Thank you for reaching out. We have been assisting customers that are overseas unblock their computer manually. Some defenses are still in place causing this to happen. I have sent your name to our service rep who will be working on this for you. I will also send you an email via the email provided on this blog to help.
A couple immediate options are to try mobile banking. Go to: mobile.websteronline.com Another is to call our customer service line so they can manually unblock you. 800-995-9995. You can also call us collect at 203-272-7711.
Thank you,
Dawn
Dear Dawn,
Again, thank you so much. The Webster website is now up and running for us. We appreciate your help.
Regards,
Marco and Joan
Thank You for that alert, which was a surprise, I thought it might have been election-related traffic.