Feb 21 2013
This past February, we launched a new version of online banking and gave you the option of making the switch before the change was made permanent. We called this our “beta” phase, and used that time to listen to your feedback and perfect your online banking experience before the new version became permanent on August 22nd. Here is a snapshot into what to expect on August 22nd, and some insight into what changes we made and why.
We Listened to Your Feedback
We’ve offered online banking since 1997 and have learned a LOT about what makes it good — and what makes it frustrating. Coupled with your feedback, we have taken this knowledge and made some significant enhancements to online banking. Basically, the challenges boiled down to two common themes:
- Some stuff was hard to find.
- Some stuff was difficult to understand.
Virtually all of the improvements were made with those two themes in mind. Here is a glimpse of some of the new features you will find when you login to the new version of www.websteronline.com:
Our old site required you to navigate a bunch of menus that were organized by lots of categories and even more sub-categories. If it wasn’t obvious where to find something, you probably spent time hunting and pecking, or, maybe you just gave up.
For example, one of the most common customer requests we received was for online check reordering – a service we have offered online for quite some time. Clearly, the “reorder checks” link was hard to find when it appeared under our “Online Banking” heading, then under a subhead called “Related Services”.
Here’s a snapshot of our old menu:
Our new menus are easier to scan, and allow you to quickly find what you are looking for. Here’s a snapshot of the new menu – see how much easier it is now to find “reorder checks”?
“Search for a Feature”
Even with better menus, it can sometimes be hard to find what you are looking for; so we’ve added a new “Search for a feature” capability. This lets you search the entire site in seconds to find what you need.
“Search for a feature” is also helpful when we use different terms than you would to describe the same thing. For example, we use “Non-Webster Transfers” to describe moving money between your Webster Bank accounts and those at another financial institution. You might call that an “ACH” or “inter-bank transfer.” To avoid confusion, we’ve loaded our new search tool with lots of alternative names so you can find what you need based on the name YOU use for it. Just start typing the name of the feature and we will offer suggestions.
This enhancement is also a great way to give us feedback. If you are searching for something and you can’t find it, we would love to hear from you so we can continually improve our search. Simply select “Can’t find your feature? Request it.”
More Room for Your Account Information
We’ve redesigned your account information pages to make them easier to scan so you can focus on the information you use the most.. For example, our newly designed “Financial Summary” page is now twice the size, and easier to read with larger fonts.
Here’s a peek:
Our new site looks great on a tablet. That’s because we designed it with two important things in mind:
- Our content responds to the size of your screen. What’s on the right side of each page moves down to the bottom of the screen so it’s readable on a tablet. No more pinching or zooming!
- Links are spaced to accommodate fingers, not just a pointer. Not only does that make the menus easier to read, but when you touch the screen, you’ll click on the link you intended.
How to Make the Switch Now
We hope that you find these improvements make your online banking experience a better one. Before we make the switch on August 22, 2013 you can test drive the new site by logging in, and clicking on, “Switch to the new site now” located on the right side of your Account Balances page. All of your banking information will automatically move over to the new site — you don’t have to do anything.
What to Expect on August 22nd
If you prefer to wait until August 22nd, all of your banking information will be ported over to the new version. After this day, everyone will need to agree to the updated disclosures before being able to use online or mobile banking. Once you agree, you will be brought into the new website and can begin using it.
Our new site is compatible with current versions of Internet Explorer, Firefox, Chrome and Safari. If you’ve got an older browser, like Internet Explorer 6 or 7, we’ll link you to a page to easily upgrade your browser so you can take advantage of all our new features.
If you’re unable to upgrade your browser, you can still access the old view of the site, where you can still get your banking information, but you will have limited functionality. You’ll be able to do this until the end of the year. After 12/31/2013, you will no longer be able to access the old view with your current browser. At that time, if you still do not have a supported browser, we will send paper statements to the mailing address for your accounts. You should not attempt to enroll or change your current services or features online, or to update account preferences, as these features may not be available.
Send us your Feedback!
After you’ve taken the new site for a spin, we would love to know what you think! Click here to take our short survey. Your feedback will help us make sure we are doing everything we can to provide you with the best online banking experience possible.
Senior Vice President, Distribution