Nov 8 2012
To our valued Webster Bank customers,
I am pleased to report to you that our website and mobile services are accessible and fully functional following a period from Tuesday through Wednesday, when many of you could not access our website. This condition was due to extremely high-volume internet traffic from thousands of anonymous sources that blocked our customers’ access to our website. This flood of traffic, commonly known as a distributed denial of service (DdOS) attack, was intended to keep our customers from accessing online and mobile banking services. You are probably aware that other U.S. banks have been similarly targeted in recent weeks.
I apologize for the inconvenience that this caused you. Also, I want to assure you that there was no breach of data on Webster systems and that your account and information remained safe throughout the attack. We are working with law enforcement agencies and other banks that have experienced similar attacks to apprehend those who are responsible.
We appreciate the trust that you have placed in us, and we work diligently every day to earn it. To the extent that this attack caused you to miss deadlines for online bill payments or fund transfers and incur late fees or penalties, Webster will waive or reimburse fees and penalties. For further assistance, please call our Customer Care Center at 1.800.325.2424 or visit one of our branches.
There is no higher priority than the safety and security of your accounts. We are committed to serving your banking needs with the best customer service in our marketplace. Thank you for placing your trust in us.